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Frequently asked questions
Questions about ordering from VisualGoods.store?
Take a look at the FAQ section below to see if it helps clear things up.
Frequently asked questions
How is the price of a video or photo production determined?
The price of each VisualGoods.store product depends on the scope of the production. Depending on the product, factors such as the number of videos or photos, people or products being filmed or photographed, filming locations, production level, studio needs and delivery time can affect the final price. You choose the relevant options on the product page, and the price updates based on your selections.
Can I see the price before ordering a video or photo production?
Yes. VisualGoods.store shows the price in real time as you select your options, so you can compare different setups and see how your choices affect the cost before placing an order. There’s no need to request a separate quote or start a negotiation just to find out the price. Our goal is to make buying video and photography as easy and transparent as possible for you.
Can I order video or photography production from anywhere in Finland?
Yes. You can order from VisualGoods.store wherever you’re based. We produce video and photography projects across Finland, from major cities to smaller towns and more remote locations, and internationally when needed. We’ll arrange the production around your location and the needs of the project.
What happens after I place an order for a video or photo production?
After placing your order through VisualGoods.store, you’ll receive a link to a short and simple brief form where you can tell us the essentials about your video or photography production, such as what the content is for, who it’s aimed at, your preferred schedule and any other relevant details.If a kick-off meeting is included with your product, you’ll also receive a calendar link by email so you can book a suitable time if needed. During the kick-off, we use your brief as a starting point and go through the key production details together.If you already know what you need and a meeting isn’t necessary, we can also move forward based on the brief alone.
What happens during a video or photo production kick-off meeting?
We review the brief you provided and go through the key practical details of your video or photography production, such as the production approach, schedule, filming dates, locations and anything we may need from you. This meeting serves as the foundation of the project, so once the essentials are agreed, our team can take responsibility for moving the production forward.
What do I need to prepare for a video or photo shoot?
It depends on the video or photography product you choose. For most of our packages, we handle the entire planning process, so there’s as little work as possible on your side. If a production requires something from you, such as internal communication with employees being filmed, providing interviewees or models, confirming a filming location, or booking premises, we’ll go through what’s needed with you, whenever possible already during the kick-off meeting, so you know exactly what’s expected from your side. Our goal is for you to rely on our expertise and keep the video or photo production process simple on your side.
Where do you film and shoot video and photography projects?
Our office is located in Helsinki, but we produce video and photography projects throughout Finland and internationally when needed. Depending on the project, we can film at your premises, at another selected location, or in a studio arranged by us.
When do I pay for my video or photo production?
Placing an order through the VisualGoods.store checkout reserves the production but does not require immediate payment or fully commit you to the project yet. We first confirm the production details with you, and you’ll receive an e-signable production agreement by the end of the kick-off stage at the latest. Your order becomes binding once the agreement is signed. After signing, we send the first 50% invoice, with the remaining 50% invoiced later according to the agreed payment schedule.
What usage rights do I get for the finished videos and photos?
By default, you receive a two-year commercial license for the finished video or photography material. During this time, you can use the videos and images freely, including in paid advertising, unless otherwise agreed upon (e.g. specific actor royalties). After two years, the material can remain on your channels, such as YouTube or your website, but new paid advertising campaigns will require a rights update. The exact usage rights and any product-specific exceptions are listed on the relevant VisualGoods.store product page.
Can I get the raw footage or photos from my video/photo production?
Our service focuses on high-quality, fully edited final products. However, raw video footage or other original production material can be negotiated separately if you have a specific need for it.
Can I modify my video or photography order later?
Yes. Your selections in the VisualGoods.store webstore create the foundation for pricing, but details are refined during the kick-off meeting. This gives you an easy way to choose the main scope and see the price before the production starts, while practical details can still be confirmed with us afterwards.
How many revision rounds are included?
Every order includes one revision round to finalize the material (version 1 → revisions → final approval). If you need further content changes after the included round, additional work is billed at €150/h + VAT.
How quickly will I receive my video or photos?
Delivery times depend on the video or photography product you choose. For many products, you can select your preferred delivery window directly when choosing the product. This lets you compare the available turnaround times and see how the delivery time affects the price before ordering. Whenever the delivery time is shown as a number of days, these refer to business days. Specific turnaround times and potential limitations are always listed in the product description.
What if I can’t find a suitable video or photography product?
While VisualGoods.store covers a wide range of common video production and photography needs, we are always ready to tailor a solution for you. If your project is particularly extensive or requires specialized expertise, please contact us and we’ll do our best to find the right solution for your needs.
How to order a video production?
You can order a video production by choosing the type of video you need, selecting the options that fit your project and placing an order online. At VisualGoods.store, you can see the scope and price before ordering, and we take care of the production from there.
How to get a video made for my business?
Start by deciding what you need the video for, such as your website, social media, advertising, recruitment or internal communications. You can then choose a suitable video product at VisualGoods.store, adjust the options and order the production online.
How to order a company video?
Choose the type of company video you need, select the production options and place your order. At VisualGoods.store, you can order company videos with clear pricing and see how different choices affect the cost before you decide.
How to order professional photography for a business?
Choose the type of photography you need, such as portraits, product photography, event photography or a larger photo bank. At VisualGoods.store, you can select the options for your shoot, see the price and order the photography production online.
How to book a photographer for a company?
You can book professional business photography by choosing the type of shoot you need and placing an order through VisualGoods.store. We then take care of planning and producing the shoot with your input wherever it is needed.
How to choose a video production company?
Look at what the company produces, how clearly the scope and pricing are explained, and whether their way of working suits your project. At VisualGoods.store, you can compare different video products, options, completed projects and pricing before making a decision.
How to choose the right type of video for my business?
Start with what you want the video to achieve and where it will be used. For example, an interview-based video works well for expert content, an aftermovie for events, a product demo for showing how something works and a campaign film for advertising.
How to plan a video production?
A video production usually starts by defining its purpose, audience, format, schedule and practical requirements. When you order through VisualGoods.store, you do not need to plan the production yourself: your selections give us the starting point, and we take care of the production from there.
How to prepare for a video shoot?
Make sure the people, locations and any important materials needed for the shoot are available. We go through the production details with you before filming, so you do not need to have everything figured out when you place your order.
How to prepare for a corporate photoshoot?
It helps to know what the photos will be used for, who or what needs to be photographed and where the shoot could take place. We confirm the practical details with you before the shoot and take care of the production.
How to get professional product photos?
Choose how many products you need photographed, how many images you need per product and whether the photography takes place in a studio or another location. You can select these options and order professional product photography directly through VisualGoods.store.
How to get professional headshots for employees?
Choose how many people need to be photographed, the location or studio option and your preferred delivery time. You can order professional employee portraits through VisualGoods.store and we arrange the production based on your selections.
How to get photos and videos for social media?
Start by considering what kind of content you need and which social media channels it will be used on. VisualGoods.store offers different video and photography products that can be delivered in formats suitable for platforms such as Instagram, LinkedIn, TikTok and YouTube.
Can’t find what you’re looking for?
Get in touch.
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